Shipping policy
Shipping Policy
At Metro Elegance, we strive to provide a seamless and efficient shopping experience for our customers. This Shipping Policy outlines the process and timelines for delivering your orders.
Order Processing
Preparation Time:
Once you place an order, please allow 1-2 business days for our team to process and prepare your order for shipment. This includes verifying order details, conducting quality checks, and packaging your items with care.
Shipping and Delivery
Delivery Time:
After your order has been processed and dispatched, you can expect delivery within 3-7 business days, depending on your location within Australia.
Delivery Estimates:
- Metro Areas: 3-5 business days
- Regional Areas: 5-7 business days
Shipping Cost:
We offer free shipping across Australia on all orders.
Shipping Methods:
We partner with reputable courier services to ensure your order is delivered safely and promptly. You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the courier’s tracking page. You can use this information to track the status and estimated delivery date of your order.
Delivery Issues
If you experience any issues with your delivery, such as delays, damaged items, or missing packages, please contact our customer service team at help@metroelegance.com.au . We are here to assist you and will work diligently to resolve any problems as quickly as possible.
Address Changes and Cancellations
Address Changes:
If you need to change your shipping address after placing an order, please contact us immediately at help@metroelegance.com.au. We will do our best to update your information before the order is dispatched. However, once the order has been shipped, we cannot make any changes to the delivery address.
Order Cancellations:
If you wish to cancel your order, please contact us within 24 hours of placing the order. After this time, we cannot guarantee the cancellation as the order may have